Research & Insights

What Do Airport Lounges Guests Expect?

September 2026

  • Lobster on a plate
  • Delicious cocktail
  • Delicious salad on a plate
  • Delicious meat with sauce
  • Cocktails being served
  • Lobster on a plate
  • Delicious cocktail
  • Delicious salad on a plate
  • Delicious meat with sauce
  • Cocktails being served
  • Lobster on a plate
  • Delicious cocktail
  • Delicious salad on a plate
  • Delicious meat with sauce
  • Cocktails being served

Today's travelers expect more than a comfortable seat before departure. Discover how food, beverage and hospitality influence perceptions of quality, value and satisfaction.

Destination: the lounge

Airport lounges have evolved from places to wait into destinations. Food and beverage shape how travelers experience a lounge and what they remember most.

Access the report

Download here

  • Insights from U.K & U.S travelers

    0

  • age groups represented

    0

  • First, Business and Economy classes

    0

I would like to
that is
Contact us