What we do

Airport Lounges

Club CLT Lounge 3.30

Elevate the airport lounge experience

Embark on something exceptional with Sodexo Live! and strengthen the positive emotional connection with your brand. Drive guest loyalty with scalable airport lounge services that have flyers looking forward to returning to the lounge. Each one of your guests is unique. Their visit to your lounge is a moment of respite during their journey. Our partnership ensures their greatest and smallest needs are met, every step of the way.

Provide your guests with the Best-in-Class Service

Strengthen the positive emotional connection with your brand and drive traveller loyalty. Create a premium lounge facility experience that travellers won’t want to leave.

  • Catering and Hospitality

    With decades of experience in airport lounge management, you have an expert team to deliver premium on-ground hospitality services. With grab & go options, a la carte, and table service, your guests will find something delightful, healthy and convenient to suit their needs.

  • Cleaning Services

    Ensure health and peace of mind for your guests. Our teams deliver outstanding airport cleaning services. Quality assurance is achieved through a rigorous audit verified by our partner, Bureau Veritas.

  • JFK lounge
  • Food
  • Emirates lounge
  • JFK lounge
  • Food
  • Emirates lounge
  • JFK lounge
  • Food
  • Emirates lounge

They trust Us

We create premium lounge facility experience for best in-class lounges in the world, including:

  • Airport lounges across the world

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  • Travellers served every year

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  • Years of experience in airport lounge management

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Benefit from
Our expertise

  • 01

    Trustworthy

    Depend on a partner with a truly international presence. With over 30 years’ experience in airport lounge management, we help major brands to make powerful connections with travellers across the globe.

    We serve 41 million travellers every year.

  • 02

    Insightful

    Move with the times. With consumer forecasts at your fingertips, anticipate travel trends and hit the ground running with outstanding airport lounge services.

    Our Site Management System (SMS) leverages predictive data and robust analytics to anticipate guests’ needs.

  • 03

    Foodies

    Satisfy your guests’ taste for adventure. We take an innovative, authentic approach to food and drink to ensure incredible choices are always available, no matter where in the world you are.

    Our in-house hospitality council carefully curated JFK’s American Express lounge’s menu using up to date insights.

  • 04

    Loyalty Driver

    Ensure you’re always front of mind. Wherever you are on the map, let us help you create fulfilling moments for your customers and generate brand loyalty.

    The Star Alliance Lounge at LAX was elected the Best Alliance Lounge 2023 - the result of our seven-year partnership with Air New Zealand.

  • 05

    Responsible

    Be a leader in the market. Help shape the future with an environmentally and socially conscious partner.

    We use WasteWatch to rapidly and easily capture food waste data in airport lounges and to take action to drive behavioural change.

Our Brands

From the highest culinary talents in Paris to royal gardens in Edinburgh, we delight and engage guests the world over with our distinctive brands.

Our stories

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Frequently asked questions

Airport lounges can manage busy periods through flexible staffing, efficient access processes and careful use of available space. Monitoring demand and adapting service formats can help reduce pressure at peak times while maintaining comfort, quality and attentive hospitality.

Passengers may use airport lounges to work, eat, relax or prepare for their journey. A mix of seating areas, food and drink options and service styles can help lounges accommodate different needs while delivering a consistent experience across the day.

Food and drink can enhance an airport lounge by offering passengers choice, convenience and quality. Grab-and-go and self-service options can sit alongside made-to-order dishes or table service. Locally inspired menus can also help create a distinctive experience connected to the destination.

A comfortable environment, attentive service and consistently high-quality food and drink can make the lounge a valuable part of the passenger journey. Providing suitable spaces to work or unwind can strengthen satisfaction and help support passengers’ connection with the airline, airport or membership provider.

Airlines and airports should look for a partner with experience in premium hospitality, food and drink, lounge operations and passenger services. The partner should understand changing passenger needs, adapt to fluctuating visitor numbers and maintain consistent standards across the lounge experience.

Airport lounges are moving towards more flexible and personalised experiences. Varied dining options, spaces designed for both work and relaxation, data-informed operations and adaptable service formats can help lounge operators respond to different passengers and journey stages.

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